Refund Policy

We value your satisfaction and strive to provide the best possible service. In the event that NAITA Australia education agent (NAEA) is not successful finding an employer that will sponsor you, we offer a refund policy to ensure fairness and transparency.
Please review the following refund policy details:
Refund Eligibility:
To be eligible for a refund, you must meet the following criteria:
• You have made a valid and complete payment for our product or service.
• You have made a reasonable effort to utilize the recruitment services of NAEA as intended.
• You have not violated any terms and conditions or engaged in any prohibited activities outlined in our agreement.

Refund Amount:
If you are eligible for a refund, the refund amount will be the original payment amount, less a non-refundable fee of $……… The remaining refundable amount will be determined by subtracting $……… from your total payment. The refund is the cost of administration and services supplied by NAEA.

Refund Process:
To initiate a refund request, please contact NAEA ……… and include your customer reference number. We may require additional information or documentation to process your refund request.

Refund Method:
Refunds will be issued using the original payment method utilized during the purchase. If the original payment method is not available or applicable please let us know and alternative arrangements can be made.
Non-refundable Fees and Charges:
Please note that certain fees or charges associated with the product or service may be non-refundable and will be clearly communicated before your purchase. The $………non-refundable fee mentioned above is an example of such charges.

Refund Decisions:
All refund requests will be carefully reviewed on a case-by-case basis. We reserve the right to deny or approve refund requests at our discretion, considering factors such as the nature of the product or service, usage, and compliance with our terms and conditions.

Refund Timeframe:
Once your refund request is approved, we will process the refund within a reasonable timeframe. The actual time it takes for the refund to reflect in your account may vary depending on the payment method and financial institution involved. We aim to have all refunds processed within 30 days.